Module 8: Methods of Operational Excellence

In this module, participants gain a broad overview of the history of operational excellence and project management methods and philosophies. Insights into organizational and systems theory—including topics such as modern leadership and industrial psychology—shed light on the essential framework for successful collaboration. Cutting-edge topics such as Design Thinking and flat-structured organizations round out the picture and prepare participants for a self-organized, agile future.

Key topics of this module:

➡ Project management methodology: From classic (waterfall) to agile methods (SCRUM / Kanban)
➡ “Theoretical & Consulting” OpEx concepts – Juran Model, “CIMS” (C. Cormier), “OpEx Consultants” CI System
➡ Design Thinking – an alternative, human-centred method for creative problem solving and product development
➡ Organization as a socio-technical system: basics of organizational and systems theory
➡ Positive psychology & new leadership – factors for successful work in organizations
➡ Progressive forms of organization: from authoritarian hierarchy to autonomous teams and hierarchy-free organizations (Teal)